Free UK Shipping on all orders of £50 or more
Delivery is free on ALL orders over £50 Take advantage of free shipping to customers in the UK with delivery within 3 working days. We aim to process and ship all orders same-day although paid for postage methods are prioritised. We use Yodel parcel delivery for all deliveries within the UK except for Northern Ireland, the Scottish Highlands and Islands for which we use Royal Mail. Once your order has been sent, you will receive notification with a tracking number. A signature is required on delivery. If you are not available a card will be left with details of how to collect the parcel or have it redelivered.
Shipping on UK orders under £50
Orders within the UK of under £50 do not qualify for free delivery. A delivery charge of £3.95 will be payable and goods will be posted using Low Cost Parcels standard delivery with delivery within 3 working days.
Next day delivery
All orders are eligible for next day delivery. The cost for this service is £6.99 using our 24 hour delivery service. Orders must be placed before 12 p.m. to guarantee delivery the following working day. Once dispatched you will receive notification together with a tracking number. A signature is required on delivery. If undelivered, a card will be left at the delivery address with details of how to collect the parcel or how to have it redelivered. Please note next day delivery does not guarantee delivery on a Saturday or Sunday. Any orders received after 12 p.m. on a Friday will not be dispatched until the following Monday (Or next working day if there is a Bank Holiday) If next day delivery is required for a Saturday please contact us at firstname.lastname@example.org.
Click and collect
We offer a free "Click and Collect" option at the checkout. Once your order is ready to collect, we will send you a confirmation email which you should print and bring into store along with proof of ID e.g. driving license or bank card. Please collect your goods from the relevant store, Escape Boutique for womenswear and accessories and Mitchells Menswear for menswear and accessories.
Should you change your mind and wish to have your order shipped, please contact us as soon as possible on 0191 2515535 (Escape Boutique) or 0191 2525277 (Mitchells Menswear). Please note you may be required to postage costs in accordance with our normal postal terms and conditions.
A charge of £14 is payable on all European deliveries, please select relevant country from the list on your order summary, if your country is not present, please email us at email@example.com for postage costs.
Australia and Asia Delivery
A charge of £12 is payable for items under £50 and £25 is payable for items over £50 using Royal Mail International delivery for items up to 1.5kg in weight. If you are unsure as to the weight of your items please get in touch at firstname.lastname@example.org
North America Delivery
A charge of £25 is payable for deliveries to North America using Royal Mail International for items up to 2kg in weight. If you are unsure as to the weight of your items please get in touch ay email@example.com